We are committed to protecting the privacy and security of our clients, customers, and users of our website. This Privacy Policy sets out the types of personal information we collect, how we use that information, and the steps we take to ensure its protection. By using our website and our services, you agree to the terms of this Privacy Policy.
- Collection of Personal Information
We may collect and process the following types of personal information:
a) Contact information, such as name, address, email address, and telephone number.
b) Demographic information, such as age, gender, and occupation.
c) Financial information, such as income, assets, and credit history.
d) Property-related information, such as property address, property type, and property value.
e) Information related to your preferences, interests, and requirements in relation to real estate.
f) Technical data, such as IP address, browser type, and operating system.
We collect this information directly from you when you provide it to us, such as through our website, email, telephone, or in person, or indirectly from third parties, such as credit reporting agencies or publicly available sources.
- Use of Personal Information
We may use your personal information for the following purposes:
a) To provide and improve our services, such as property sales, property management, and property appraisals.
b) To communicate with you, such as responding to your inquiries, sending you updates on properties, and informing you about our services and promotions.
c) To personalize your experience on our website, such as displaying relevant content and advertisements.
d) To conduct market research, analysis, and reporting.
e) To comply with legal and regulatory requirements.
- Disclosure of Personal Information
We may share your personal information with:
a) Our employees, agents, and contractors, who are bound by confidentiality obligations.
b) Third-party service providers, such as property inspectors, conveyancers, and financial institutions, who assist us in providing our services.
c) Government agencies, regulators, and law enforcement authorities, when required by law or to protect our rights and property.
We will not sell, rent, or trade your personal information to any third party without your consent.
- Security of Personal Information
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures may include secure data storage, access controls, encryption, and regular security assessments.
- Retention of Personal Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, or resolve disputes. Once your information is no longer required, we will securely destroy or anonymize it.
- Access, Correction, and Deletion of Personal Information
You have the right to request access to, correction of, or deletion of your personal information held by us. To exercise these rights, please contact us using the contact details provided below.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website.
- Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us using the details below.
We are committed to resolving any privacy issues promptly and fairly.
9. Overseas Disclosure of Personal Information
In some circumstances, we may disclose personal information to team members or service providers located overseas who assist us in delivering our services (for example, administrative or support functions).
Where we do so, we take reasonable steps to ensure that the overseas recipient handles personal information in accordance with Australian privacy laws and this Privacy Policy, including entering into confidentiality and data protection agreements where appropriate.
By providing us with your personal information, you acknowledge that your information may be disclosed to recipients located in the Philippines for these purposes.
10. Data Breaches and Notifiable Data Breach Scheme
We take data security seriously and have procedures in place to detect, investigate, and respond to suspected data breaches.
In the event of a suspected data breach, we will promptly assess whether the breach is likely to result in serious harm to any individuals whose personal information is involved.
Where we determine that an eligible data breach has occurred under the Privacy Act 1988 (Cth), we will:
- take immediate steps to contain and remediate the breach where possible;
- notify affected individuals as soon as practicable, including providing information about the nature of the breach and recommended steps they can take to protect themselves; and
- notify the Office of the Australian Information Commissioner (OAIC) in accordance with our legal obligations.
We maintain internal data breach response procedures to ensure compliance with the Notifiable Data Breaches scheme and to minimise the risk of harm arising from any unauthorised access, disclosure, or loss of personal information.